Frequently Asked Questions
Which towns do you serve?
We currently serve the following Jersey Shore towns: Avon • Belmar • Bradley Beach • Lake Como • Manasquan • Ocean Grove • Sea Girt • Spring Lake we will expand our service area by special request.
CAN I CANCEL MY ORDER?
Yes, you may cancel your order up to 7 days with no fee. If 6 days or less you will incur a $35 restocking fee.
Can I rent linens
for a weekend?
Yes, you may. Our linen rental rates are on a week-to-week basis. Select the "7 days or less" when placing your order and put in your vacation dates.
CAN I have FRESH LINENS delivered WEEKLY during my stay?
Yes. Just place your order for each week separately. We will come each Saturday and take away the used linens and replace them with a fresh laundry bag. You can make the process easier if you please create an account that stores your information. Alternatively you can simply call us and we'll be happy to assist you. Each new delivery will incur a $15 delivery fee.
How do instill safty procedures for your baby items?
Saftey is our goal. We are always monitoring our baby items and are registered with www.recalls.gov. If there is a recall we will get notified and of course instantly remove that item from our inventory. We check our items upon arrival and before departure. If you receive an item that breaks while in your care, please notify us immediately. Failing to do so might result in a replacement charge for the damaged item.
Will my credit card be charged when I place my order?
Yes, your card will be charged on receipt of your order. You may cancel your order up to 14 days with no fee. If 13 days or later you will incur a $50 restocking fee.
Do I have to pick-up and drop-off my linens?
No, we make it simple. Linens will delivered to your rental property no later than 5PM. We ask that upon departure that you place your bag outside by 10AM. If your bag is not outside by that time you will incur a $25 fee. If you depart without leaving the linens you will incur a $75 fee.
How do you launder your linens & Can I wash my items during my stay?
We have our linens professionally laundered. There are never any harsh chemicals or dyes used.
Yes, you may wash your items, but please wash whites separate from colors.