Frequently Asked Questions
Should we check our linen bag Upon our Arrival?
Yes, please check your linen bag and make sure your order is correct. You may contact us until 7 PM on the day of your arrival should you need assistance with your items. If after 7 PM please contact us the following morning.
Should I Register for an Account?
It’s helpful and we advise our clients to do so. First, if you have any changes or additions your information is saved making it easier for you to access your info in the future. information. Also, if you are a returning customer you will save yourself time at the check out. Click here to register.
CAN I CANCEL MY ORDER?
Yes, you may cancel your order up to 7 days with no fee. If 7 days or less you will incur a $50 restocking fee.
I’m a homeowner renting linens for the season do I need to pay all at once?
No but, we do request your order placed a week or more before the delivery date to ensure we have your linens reserved. With multiple orders we suggest you create an account. This will make ordering seamless and simpler for you. If you would like assistance in placing your orders please do not hesitate to call us. As well, we offer a 10% discount at check out for you. Please email or call us for that code.
We’re renting a home for more than a week. what are our options?
You have 2 options, you pick the one that best suits you. After our initial delivery you are free to hold onto our linens for your entire vacation. Wash them as you please. You are eligible to receive a 10% discount off your order at checkout. Use promo code “HOLD10”. The other is we deliver a fresh bag of linens each week for you. You pack up the old and we swap them out with a fresh linen bag.
How do I rent baby items? it says i am leaving this site.
We’re realize this might be confusing. The other site is a part of our services as well. We deliver all items together. There’s a delivery fee on both sites but, of course you will not have to pay both. If you are planning to order linens and baby gear please use promo code “BABY17” at checkout here. That removes the delivery fee from this site. You will only be charged one on the other webpage, BabyQuip. We deliver all the items together. www.babyquip.comjanineandrea719
are you the homeowner providing linens for your rental property?
Please be sure to let your renters or your housekeepers know that their linens are rented and need to be bagged and placed outside the home by 10 AM on the departure day. As well, if you would like our bed making service for your renters please contact us with the access information to your home. If you have a realtor that is handling this please ask them to contact us to arrange. As well, in this scenario if you are providing all season we offer a 10% discount code. Please call or email us for it.
Do I have to pick-up and drop-off my linens?
No, we make it simple. We deliver right to your rental property and pick up on departure day.
How do you launder your linens & Can I wash my items during my stay?
We have our linens professionally laundered. There are never any harsh chemicals or dyes used. Yes, you may wash your items, but please wash whites separate from colors.